AVAYA
AVAYA opens the door for you to create your most productive mobile workforce. This industry leader is a cost-effective way to increase your communications capacity with ease. AVAYA adds enhanced capabilities to the growing business, improving the way you communicate both internally and externally.
Avaya IP Office is easily customized to meet the communications needs of any small, midsize, enterprise branch, and growing business. Flexibility, scalability and options are built right in:
Go from basic telephony to the most sophisticated unified communications. Grow from five employees to 1,000 (at a single site).
Network up to 32 locations.
Launch easy communications for everyone: office workers, mobile workers, receptionists, teleworkers, and customer service agents and supervisors.
Go from basic telephony to the most sophisticated unified communications. Grow from five employees to 1,000 (at a single site).
Network up to 32 locations.
Launch easy communications for everyone: office workers, mobile workers, receptionists, teleworkers, and customer service agents and supervisors.
With more than 266,000 systems installed worldwide, IP Office is the leader in unified communications for small and midsize businesses. IP Office was awarded Unified Communications Product of the Year in 2011 from both TMC and Frost & Sullivan.
With IP Office, you can give your employees the communications tools they need to perform at their best.
POWER USER
Users control office communications using an IP phone, cell phone or laptop. Users receive all their messages, voice, email and fax, in a single inbox, and are automatically notified of important messages. Set up conference calls on the fly, and have calls ring simultaneously on both mobile and desk phones.
MOBILE WORKER
Make any mobile phone an extension of the office phone system complete with call handling features and speed dials. No more giving out personal reach numbers. Know that when customers call, they are dialing your business numbers, not your employees’ personal numbers.
OFFICE WORKER
Designed for employees who work primarily at their desks, these communication tools help workers answer questions and convey critical information. Use a single, easy-to-use interface to manage conferencing, check the status of co-workers (see who’s on the phone, away or on ‘do not disturb’), and for messaging, speed dial and IM.
TELEWORKER
Give teleworkers, employees who work remotely full-time, the same phone and functionality they’d have in the office. Users connect their phones to the company’s phone system via a virtual private network. And because it all goes through the IP Office system, you can hire talent from anywhere and save money.
RECEPTIONIST
Help receptionists manage high call volume from their PCs. Streamline call handling with easy point-and-click call controls. A list of incoming calls and call status displays on the PC screen. Integrate with commonly used database software. Monitor all office extensions. Have one receptionist provide coverage for multiple offices.
CUSTOMER SERVICE SUPERVISOR
This monitoring and reporting application lets small businesses track and measure interactions and productivity in customer sales and service. Get reports to manage your sales activities, judge the value of marketing campaigns, and see how well agents are handling customer calls.
CUSTOMER SERVICE AGENTS
This browser-based client gives agents information about the number of calls on hold, in progress, or lost, as well as the number of agents logged in and logged out. If no calls are waiting to be answered, an agent can spend more time with the current caller, helping to increase revenue and customer satisfaction.